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Privacy Policy

Privacy Policy

Our Commitment to Your Privacy

RamTang’ Liqueurs ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data, and how we comply with UK data protection law.

Please read this policy carefully so you can be confident that your information is handled in a transparent, fair, and responsible way.

By visiting ramtang.com ("our site"), you agree to the practices described in this policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is RamTang’ Liqueurs, a trading name of Simply Hospitality Ltd, registered in England and Wales (Company No. 04773737).

Information We Collect

Information You Give Us

You may provide personal information including:

  • Name
  • Date of birth (for age verification)
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment providers)

This information is collected when you:

  • Use or interact with our website
  • Place an order
  • Contact us by email or other means
  • Sign up to receive updates or marketing communications

Information We Collect Automatically

When you visit our site, we may automatically collect technical and usage information, including:

  • IP address
  • Browser type and version
  • Operating system and platform
  • Time zone and location data
  • Pages viewed, products searched, and time spent on pages
  • Clickstream data and site interaction behaviour

We may also receive information from trusted third parties such as analytics providers, payment processors, delivery partners, and advertising platforms.

If you have enabled personalised advertising in your Google account, Google Signals may provide us with anonymised, aggregated data on how users interact with our site across multiple devices. You can opt out via your Google Ads and privacy settings.

Cookies

Our website uses cookies to ensure essential functionality, improve user experience, and help us understand how the site is used.

Cookies are small text files stored on your device. They do not contain personal, financial, or confidential information.

You may refuse cookies via your browser settings; however, this may limit site functionality, including the ability to make purchases.

Types of Cookies We Use

Essential Cookies
Required for core site functionality such as shopping baskets, checkout, and age verification.

Analytics & Performance Cookies
Help us understand how visitors use our site so we can improve usability and performance.

Functionality & Advertising Cookies
Used to remember preferences and, where consent is given, to show relevant advertising.

How We Use Your Information

Information You Provide

We use your personal information where necessary to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Verify legal drinking age
  • Respond to enquiries
  • Fulfil contractual obligations

If we do not have this information, we may be unable to supply products or respond to enquiries.

If you choose to receive updates from us, you may sign up via our website. You can unsubscribe at any time.

We only send marketing communications where:

  • You are an existing customer, or
  • You have given explicit consent

You may opt out at any time using the unsubscribe link in our emails or by contacting enquiries@ramtang.com.

Information We Collect Automatically

We use technical and usage data for our legitimate business interests, including:

  • Operating and improving our website
  • Ensuring site security
  • Analysing site usage and performance
  • Measuring the effectiveness of marketing
  • Making relevant product recommendations

Disclosure of Your Information

We may share your information with trusted third parties, including:

  • Payment processors and delivery partners
  • IT, analytics, and website service providers
  • Advertising and marketing platforms (using aggregated or anonymised data where possible)
  • Legal or regulatory bodies where required by law

We never sell, rent, or trade personal data or mailing lists, and we do not send unsolicited bulk emails.

Where Your Data Is Stored

Your data is stored securely, primarily within the UK and EEA. Where data is processed outside these regions, we ensure appropriate safeguards are in place, including adequacy decisions and Standard Contractual Clauses.

While we take strong security measures, transmission of data over the internet is not completely secure. Any transmission is at your own risk. Once received, we use appropriate technical and organisational measures to protect your data.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Object to processing, including direct marketing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We encourage you to contact us first so we can address any concerns promptly.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. In most cases, this will be no longer than 6 years after first collection, unless a longer period is required by law.

Changes to This Policy

Any updates to this Privacy Policy will be posted on this page. Please review it periodically.

Contact Us

If you have any questions, comments, or requests relating to this Privacy Policy, please contact:

enquiries@ramtang.com